FAQ – Stylez Home Living

General Questions

Where is Stylez Home Living located?

Stylez Home Living is located at Shop 10 / 219 Parramatta Road, Auburn NSW, inside Auburn Home Centre Level 1.

Do you have a physical showroom?

Yes. We have a showroom in Auburn where customers can view our furniture in person, try different lounge suites, compare marterials and speak with our team before purchasing.

What type of furniture do you sell?

We offer a curated range of lounges, recliner sofas, leather lounges, fabric lounges, dining tables, dining chairs, coffee tables, TV units, consoles, display cabinets, bedding & mattress and selected home décor.

Are your products available online and in-store?

Yes. Many of our products are available both online and in our Auburn showroom. Some showroom-only items or special order products may not always appear online.

Delivery & Pickup

Do you offer delivery?

Yes. We offer delivery options for many areas. Delivery fees vary depending on location, product size, access conditions and service requirements.

Is delivery free?

Delivery is not always included unless clearly stated. Please check the product page or contact us for a delivery quote.

Do you deliver Australia-wide?

Delivery may be available to many areas across Australia depending on the item and location. Please contact us with your postcode for confirmation.

Does delivery include assembly?

Standard delivery may not include assembly unless agreed in advance. Assembly services may be available for selected items at an additional cost.

Does delivery include rubbish or packaging removal?

Packaging removal is not included unless agreed before delivery. Please confirm with our team if you require this service.

What should I do before delivery?

Please ensure access is clear, parking is available, and the delivery path is safe. Remove obstacles from doorways, hallways and staircases. Please also confirm that the item will fit through all access points.

What happens if the item does not fit through my door or access area?

It is the customer’s responsibility to check access before delivery. If the item cannot be delivered due to access issues, additional delivery, return or restocking fees may apply.

Can I choose a delivery date?

We will try our best to arrange a suitable delivery date. Delivery times depend on
availability, location and delivery schedule.

Can I pick up my order?

Pickup may be available for selected items. Please contact us before arriving to confirm stock location, pickup time and item readiness.

Do I need to bring anything for pickup?

Please bring your order confirmation, ID and a suitable vehicle. For large furniture, we recommend bringing help and protective blankets or straps.

Can your staff help load the item？

Our team may assist where possible, but customers are responsible for safe transport and securing items after pickup.

Payment

What payment methods do you accept?

We accept common payment methods including card payments, bank transfer, cash and selected finance options where available, unfortunately we do not accept AMEX.

Do you offer finance options?

Finance options such as Zip or Afterpay may be available depending on approval, transaction amount and merchant settings. Please contact us or visit the showroom for current options.

Is there a surcharge for card payments?

No. We do not charge any surcharge for standard Visa, Mastercard or EFTPOS card payments processed through Square.

Please note that American Express (Amex) cards are not accepted at this time.

For larger purchases, we also welcome bank transfer payments. If you have any questions regarding payment options, please contactour team before placing your order.

Warranty

Do your products come with warranty?

Our lounge frames are covered for up to 5 years, while seat foam and spring systems are covered for up to 3 years. Upholstery, stitching, recliner mechanisms, electrical components and most other furniture parts are covered for 1 year. Full warranty details can be found on our Warranty Policy page.

What does warranty cover?

Warranty generally covers manufacturing defects in materials or workmanship under normal household use.

What is not covered by warranty?

Warranty does not usually cover normal wear and tear, misuse, accidental damage, commercial use, incorrect assembly, improper cleaning, exposure to heat or sunlight, water damage, pet damage or change of mind.

How do I make a warranty claim?

Please contact us with your order details, photos or videos of the issue, and a description of the problem. Our team will assess the claim and advise the next step.

Do I need to keep my receipt?

Yes. Proof of purchase is required for warranty claims.

Return & Exchange

Can I return an item if I change my mind?

Change-of-mind returns may not be accepted for furniture, especially large items, special orders, custom orders or clearance items. Please choose carefully before purchasing.

What if my item arrives damaged?

Please inspect your item as soon as it is delivered. If there is visible damage, contact us immediately with photos and order details.

Can I exchange an item?

Exchange requests are assessed case by case. Items must usually be unused, in original condition and in original packaging. Delivery, pickup or restocking fees may apply.

Are clearance or floor stock items returnable?

Clearance, floor stock, display models and final sale items are usually sold as-is and may not be eligible for return or exchange unless required by Australian Consumer
Law.

Product Care

How do I care for leather furniture?

Keep leather away from direct sunlight, heat and moisture. Wipe regularly with a soft dry cloth and use suitable leather care products when required. Avoid harsh chemicals and abrasive cleaners.

How do I care for fabric furniture?

Vacuum regularly using a soft brush attachment. Clean spills immediately with a dry cloth. Avoid rubbing heavily, and always follow the care instructions for the specific fabric.

How do I care for timber or veneer furniture?

Use a soft dry or slightly damp cloth. Avoid excessive water, heat, sharp objects
and direct sunlight. Use coasters and placemats to protect the surface.

How do I care for stone, ceramic or sintered stone tables?

Clean with a soft cloth and mild cleaner. Avoid harsh chemicals, dragging heavy objects across the surface and sudden strong impact on edges or corners.

Showroom

Can I see all online products in the showroom?

Not every online product may be displayed in the showroom. Please contact us before visiting if you want to view a specific item.

Can I test recliner sofas in-store?

Yes. We recommend visiting our showroom to test comfort, recliner functions, seat depth, leather feel and overall size before purchasing.

Do you have staff available to help with product selection?

Yes. Our team can help with product details, measurements, material options, delivery questions and styling suggestions.

Frequently Asked Questions

FAQ Section 1