Shipping policy

STYLEZ HOME LIVING
DELIVERY & RETURNS POLICY

Last Updated: May 2026

At StyleZ Home Living, we aim to provide a smooth and professional delivery experience for all customers. Please read the following policy carefully before placing your order.

 

1.             DELIVERY AREAS

We currently offer delivery services across Sydney metropolitan areas and selected interstate locations.

Interstate and regional deliveries may require third-party freight services and additional charges.

Please contact us for delivery quotes outside standard service areas.

 

2.     DELIVERY TIMEFRAMES

Estimated delivery timeframes are provided as a guide only.

Delivery schedules may vary due to:

• Supplier lead times
• Shipping delays
• Warehouse processing
• Public holidays
• Weather or transport disruptions

StyleZ Home Living is not responsible for delays outside our reasonable control.

Customers will be contacted once goods are ready for dispatch or delivery scheduling.

 

3.     CUSTOMER RESPONSIBILITIES

Customers are responsible for ensuring:

• Correct delivery address and contact details
• Suitable and safe access for delivery
• Adequate doorways, staircases, hallways and lifts
• Sufficient space for furniture placement

Please carefully measure access areas before purchase.

StyleZ Home Living is not responsible if products cannot fit through entrances, stairwells, elevators or other access points.

Additional charges may apply for:

• Difficult access
• Stair carry
• Re-delivery
• Waiting time
• Failed delivery attempts

 

4.     DELIVERY SERVICE EXCLUSIONS

Unless otherwise agreed in writing, delivery services do not include:

• Furniture assembly
• Wall mounting
• Electrical installation
• Removal of old furniture
• Removal of packaging or rubbish

Customers are responsible for arranging any additional services required.

 

5.             INSPECTION UPON DELIVERY

Customers must inspect all goods upon delivery or collection.

Any visible damage, missing items or incorrect products must be reported within 48 hours of delivery.

Claims submitted outside this timeframe may not be accepted.

Please retain all packaging materials until inspection is complete where possible.

 

6.     RISK & OWNERSHIP

Risk and responsibility for goods transfer to the customer upon delivery or collection.

Ownership of goods remains with StyleZ Home Living until full payment has been received.

 

7.             CHANGE OF MIND RETURNS

We do not offer refunds or exchanges for simply change of mind.

This includes:

• Incorrect size selection
• Colour preference changes
• Change in décor or personal preference
• Delayed decision-making after purchase

Approved return requests may be subject to:

• Restocking fees
• Delivery charges
• Administration fees

Return approvals are at the discretion of StyleZ Home Living.

 

8.             CUSTOM-MADE & SPECIAL ORDERS

Custom-made, made-to-order or special-order items are strictly non-refundable and non-cancellable once production has commenced.

This includes:

• Custom fabric selections
• Leather colour selections
• Modular configurations
• Special supplier orders

Customers acknowledge that natural material and colour variations may occur.

 

9.             FLOOR STOCK & CLEARANCE ITEMS

Floor stock, display and clearance items are sold on an “as inspected” basis.

Minor imperfections, marks or wear may exist and are accepted by the customer at the time of purchase.

No refunds or exchanges apply for disclosed imperfections.

 

10.          DAMAGED OR FAULTY ITEMS

If a product is found to have a manufacturing fault or delivery damage, please contact us with:

• Proof of purchase
• Photos/videos of the issue
• Description of the problem

Where applicable, StyleZ Home Living may arrange:

• Repair
• Replacement parts
• Product replacement
• Refund or store credit in accordance with Australian Consumer Law

 

11.   AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Customers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Customers are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

12.          CONTACT US

STYLEZ HOME LIVING

Website:
www.stylezhomeliving.com.au

Email:
admin@stylezhomeliving.com.au

Showroom:
Shop 10 / 219 Parramatta Road
Auburn NSW 2144
Australia